Semantic MediaWiki as an Integration Platform for IT Service Management

Publikationstyp
Konferenz
Autor(en)
Frank Kleiner and Andreas Abecker
Jahr
2010
Ausgabe
P-176
Seiten
73--78
Notiz
5th International Workshop on Applications of Semantic Technologies (AST 2010)
Verlag
Köllen, Bonn
Reihentitel
Lecture Notes in Informatics (LNI)
Adresse
Leipzig, Germany
Buchtitel
Informatik 2010 -- Service Science -- Neue Perspektiven f\"ur die Informatik
Bearbeiter
Klaus-Peter Fähnrich and Bogdan Franczyk
Abstract
We describe our work on using Semantic MediaWiki as a central platform for managing IT services and the underlying technical components within an organization. We present our toolkit of MediaWiki extensions which add ITSM-specific functionalities to Semantic MediaWiki and describe their interactions. We also outline the benefits gained by using Semantic Technologies in IT Service Management.
Link
http://www.researchgate.net/publication/221386624_Semantic_MediaWiki_as_an_Integration_Platform_for_IT_Service_Management?ev=prf_pub
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Eingetragen von
Frank Kleiner