Decision Making in the Stroke Chain – The Design of an Appropriate Feedback Mechanism

Jahr:
2010

Autoren/Hrsg:
Mercè Müller-Gorchs, Carsten Holtmann, Lilia Filipova-Neumann, Asarnusch Rashid, Christof Weinhardt

Publikationstyp:
Kongressbeitrag/Proceeding

Quelle:
Group Decision & Negotiation 2010

URL:
http://www.gdn2010.tbm.tudelft.nl/

Abstract:
Driven through demographic shift, German hospitals and healthcare institutions have to position themselves as efficient service providers. In doing so, beside medical objectives also economic as well as technical goals have to be pursued. Especially the introduction of IT-based services is deemed promising for healthcare institutions, since there is heterogeneous and wide scattered information which is needed for successful care. The introduction of an IT-based service enables to digitize and provide information in time. But introducing IT-based services also rise to a challenge as healthcare services are mainly produced by human service personnel with heterogeneous education levels (physicians, paramedics, nurses, etc). Innovative IT-based services within healthcare not only affect the business philosophy, but also aspects of information transfer and feedback, acceptance of the IT-services and motivation of the decision maker which uses the new services. Against this backdrop, our goal is to develop a feedback mechanism in a case study, which supports the decision making of the personnel within the stroke chain of survival in order to improve motivation and provide learning affects. Our focus is the measurement of current feedback provision concerning the different decision makers. The measurement is based on interviews and concrete consulting activities. Evaluating current feedback provision enables us to design an appropriate feedback mechanism in order to improve motivation and support learning.

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