Enterprise Attention Management System
Year:
2008
Authors/Eds.:
Darko Anicic, Nenad Stojanovic, Dimitris Apostolou
Type of publication:
proceeding
Source:
International Workshop on Semantic Business Process Management (SBPM 2008), in conjunction with the 5th European Semantic Web Conference (ESWC 2008).
URL:
http://sbpm2008.fzi.de/paper/paper6.pdf
Abstract:
We present a novel approach for proactive support of user in
knowledge intensive organisations. Whilst once information was a scarce
resource, nowadays all kinds and qualities of information are available.
However human attention has become a scarce resource which is difficult
to manage and support. Our attention management system proactively
supports the user in dealing with processes, activities and tasks defined
by a semantically-enhanced business workflow. Moreover the user is supported
in reacting on changes respecting the users’ context and preferences.
The approach is based on an expressive attention model, which
is realized by combining context-aware ECA rules with ontologies and
an appropriate preference model. We present the system’s architecture,
describe its main components and present early evaluation results. Our
system is particularly deployed in a use case related to eGoverment.
Nevertheless the architecture we present is general, and may be used in
all kind of information and knowledge systems where handling the user
attention is of an important interest.
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